Warranty / Returns Policy
Remote Starters & Alarms - The remote starters & alarms we offer all carry a limited lifetime warranty through the manufacturer. Physical damage or damage due to improper installation will void the manufacturer's warranty. Within the first year you can contact us for warranty issues. The product must be returned to us at the customer's expense for us to perform warranty service. After the first year, warranty issues must be handled directly through the manufacturer. The manufacturer will require a receipt from the original purchase. Product specific warranty information will be included with the product packaging.
Linear Actuators - Linear actuator carry a "No DOA" warranty. Each actuator is QC tested before it leaves our facility. If you receive a defective actuator, you must contact us within 30 days of receipt. Actuators that are damaged due to improper installation, overloading or running over the duty cycle will not be covered under warranty.
All Other Items -All other items carry a 1 year limited warranty either through MyPushcart or the product’s manufacturer. The product is warranted to the end user, when properly installed and under normal conditions of use, to be free from defects in workmanship and materials for a period of one year from the provided date of purchase, to the original purchaser of the product. This warranty does not cover abuse, operation in a manner inconsistent with the product's design, or damage resulting from exposure to the elements. If the defect is considered "under warranty", MyPushcart will, at its option, repair or replace the product free of charge to the original purchaser. MyPushcart is not liable for any installation charges, loss or damage of any kind incurred in the replacement, repair of any warranted product.
For returns, defective products, exchanges or refunds, buyer must contact us within 30 days of receipt of the product. A Return Authorization Number is required. Shipping costs to return items to us for exchange or refund are the sole responsibility of the buyer. For defective exchanges (within 30 days of delivery), we pay to ship the replaced item to buyers within the US. On international orders, the buyer pays for shipping both ways. For warranty service/exchange (more than 30 days after delivery) or for international exchanges, the buyer pays for shipping both ways. Shipping and Handling fees are not refundable.
We have a fulltime tech support staff available to assist you with any technical or installation questions.